Welcome to www.wokntava.com (the "Website"). This Website is owned and operated by VA FOOD COM PRIVATE LIMITED.

We reserve the right, in our sole discretion, to change or modify any portion of this Website and these Terms and Conditions of Use at any time without prior notice. Such changes or modifications will be effective immediately upon the implementation of any change or modification of the Website and/or the posting of a revised version of these Terms and Conditions of Use. We also reserve the right to suspend or terminate all or any portion of this Website at any time without notice. Please review these Terms and Conditions of Use regularly so that you will be aware of any changes to the Terms and Conditions of Use. Your continued use of the Website following any such revision means you accept and will abide by the revised Terms and Conditions of Use.


  1. IMPORTANT NOTICE: PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. You should understand that by ordering products or services via this Website, you hereby agree to be bound by these Website Terms.

  2. GEOGRAPHIC SCOPE: The Website may be viewed internationally and may contain references to products or services not available in all countries or cities. References to a particular product or service do not imply that we intend to make such products or services available in such countries.

  3. ELECTRONIC COMMUNICATIONS: When you visit the Website or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically via e-mail or by posting notices on the Website satisfy any legal requirement that such communications be in writing.

  4. OWNERSHIP AND USE RESTRICTIONS: All information, content, materials, other copyrightable elements and/or materials and all trademarks, service marks, logos, slogans and trade names contained or provided on this Website (the "Materials) are the property of VA FOOD COM PRIVATE LIMITED, its subsidiaries, assigns, affiliated companies, licensors and/or other respective owners and are protected under Indian Trademark Laws.

    We hereby grant you a personal, non-exclusive, non-assignable and non-transferable license to use and display, for noncommercial and personal use only, one copy of any Material that you may download from this Website, including, without limitation, any files, codes, audio or images incorporated in or generated by the Materials, provided that you maintain all copyright and other notices contained in such Materials and do not use the Materials in a manner that suggests an association with any of our products or services. You agree not to reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast, or circulate any Materials to any third party (including, without limitation, the display and distribution of the Materials via a third party Web site) without our express prior written consent. Use of VA FOOD COM PRIVATE LIMITED's and/or our licensors' Materials is only permitted with express written permission. You further agree that you will not disassemble, decompile, reverse engineer, enhance or otherwise modify or exploit the Materials. Any unauthorized or prohibited use may subject the offender to civil liability and criminal prosecution under applicable laws.

    Except as expressly and unambiguously provided herein, neither we nor our licensors grant you any express or implied rights, and all rights in the Materials not expressly granted by us or licensors to you are retained by us and our licensors.

  5. ACCESS TO PRODUCTS OR SERVICES:
    1. 5.1 While VA FOOD COM PRIVATE LIMITED tries to ensure this Website (www.wokntava.com) is normally available twenty four (24) hours a day, VA FOOD COM PRIVATE LIMITED will not be liable if this Website is unavailable at any time or for any period.
    2. 5.2 Access to this Website may be suspended temporarily and without notice.
    3. 5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk.

  6. YOUR POSTING ON WEBSITE AND CONDUCT
    1. 6.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to this Website will be considered non-confidential and non-proprietary. VA FOOD COM PRIVATE LIMITED will have no obligations with respect to such material. VA FOOD COM PRIVATE LIMITED and anyone we designate will be free to copy, disclose, distribute, incorporate and otherwise use that material and all data, images, sounds, text and other things embodied in it for any and all commercial or non-commercial purposes.

    2. 6.2 You are prohibited from posting, uploading or transmitting to or from this Website any material that:
      1. a) breaches any applicable local, national or international law
      2. b) is unlawful or fraudulent
      3. c) amounts to unauthorized advertising or
      4. d) contains viruses or any other harmful programs.

    3. 6.3 You may not misuse the Website (including by hacking).

    4. 6.4 Any comments or feedback that you submit through the Website must not:
      1. a) contain any defamatory, obscene or offensive material
      2. b) promote violence or discrimination
      3. c) infringe the intellectual property rights of another person
      4. d) breach any legal duty owed to a third party (such as a duty of confidence)
      5. e) promote illegal activity or invade another's privacy
      6. f) give the impression that they originate from us or
      7. g) be used to impersonate another person or to misrepresent your affiliation with another person.

    The prohibited acts listed herein are non-exhaustive. You will pay VA FOOD COM PRIVATE LIMITED for all costs and damages which it incurs as a result of you breaching any of these restrictions.

    VA FOOD COM PRIVATE LIMITED will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or location of anyone posting any material in breach of this clause.
  7. THIRD PARTY WEBSITES, CONTENT, PRODUCTS AND SERVICES: As a convenience to you, the Website may contain or direct you to links to other sites on the Internet maintained by third parties. These sites may contain information or material that you may find inappropriate or offensive. We do not operate or control, in any respect, or necessarily endorse the content, products or services found on or the security of any information you may provide to such third-party sites. These third party sites may be governed by different Terms and Conditions of Use and privacy policies. You assume sole responsibility for your use of any third-party links and sites.

  8. DISCLAIMER OF WARRANTIES: THE WEBSITE AND ALL MATERIALS CONTAINED ON IT OR PROVIDED, DISTRIBUTED AND TRANSMITTED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS, STATUTORY OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, VA FOOD COM PRIVATE LIMITED DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. VA FOOD COM PRIVATE LIMITED DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THIS WEBSITE WILL BE AVAILABLE, UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKE THE WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. VA FOOD COM PRIVATE LIMITED DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE WEBSITE, THE MATERIALS OR OTHER CONTENT IN ANY WEBSITES LINKED TO THE WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU USE THIS WEBSITE AT YOUR OWN RISK. IF APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF SOME OR ALL OF THE ABOVE IMPLIED WARRANTIES TO APPLY TO YOU, THE ABOVE EXCLUSIONS WILL APPLY TO YOU ONLY TO THE EXTENT PERMITTED BY APPLICABLE LAW.

  9. LIMITATION OF LIABILITY: TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, VA FOOD COM PRIVATE LIMITED, ITS AFFILIATES, AND RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, REPRESENTATIVES, AND THIRD PARTY PROVIDERS TO THE WEBSITE WILL NOT BE LIABLE UNDER ANY LEGAL THEORY FOR DAMAGES OF ANY KIND INCLUDING, WITHOUT LIMITATION, COMPENSATORY, CONSEQUENTIAL, INCIDENTAL, INDIRECT, SPECIAL OR SIMILAR DAMAGES, THAT MAY RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS WEBSITE OR THE MATERIALS CONTAINED ON THIS WEBSITE WHETHER THE MATERIAL IS PROVIDED OR OTHERWISE SUPPLIED BY VA FOOD COM PRIVATE LIMITED OR ANY THIRD PARTY. Notwithstanding the foregoing, in no event shall VA FOOD COM PRIVATE LIMITED's liability to you for any and all claims, damages, losses, and causes of action (whether in contract, tort or otherwise) exceed the amount paid by you, if any, for accessing the products or services of this Website or the Materials.

  10. PRIVACY NOTICE: Use of the Website is also governed by our Privacy Policy, which forms part of these Terms and Conditions of Use.

  11. GOVERNING LAW AND JURISDICTION: The Website is controlled and operated by VA FOOD COM PRIVATE LIMITED from its offices at the address set forth in below in the section entitled Contact Information. These Website Terms and Conditions of Use shall be governed by and construed in accordance with Indian law. Disputes if any, arising in connection with these Website Terms and Conditions of Use (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Bangalore, India.

  12. MISCELLANEOUS: The failure of VA FOOD COM PRIVATE LIMITED to exercise or enforce any right or provision of these Terms and Conditions of Use shall not constitute a waiver of such right or provision.

    These Terms and Conditions of Use, including the Privacy Policy referenced herein, contain the entire agreement between the parties relating to use of the Website and the Materials and the matters set forth herein and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and VA FOOD COM PRIVATE LIMITED with respect to the Website and the Materials. These Terms and Conditions of Use shall be deemed to include all other notices, policies, disclaimers, and other terms contained in the Website; provided, however, that in the event of a conflict between such other terms and the Terms and Conditions of Use, the Terms and Conditions of Use shall control.

  13. Dhamaka offer Terms and conditions:

    1. 13.1 Once order is placed no cancellation allowed.

    2. 13.2 No refunds will be made under any circumstances.

    3. 13.3 Order changes will not be entertained.

    4. 13.4 Minimum order value is for Rs 350 for discount to be applicable

    5. 13.5 Beverages are not under the offer. Beverages are available at MRP.

    6. 13.6 Time for delivery is subjected to the traffic conditions.

    7. 13.7 Discount on food only; no discount on delivery & packing charges.

    8. 13.8 Management reserves the right to cancel the offer at any point of time.

    9. 13.9 Any dispute resolution subject to the VA Foodcom management decision.

  14. CONTACT INFORMATION: Please contact us at the following address with any questions concerning these Terms and Conditions of Use or to report any violations of these Terms and Conditions of Use:

    VA FOOD COM PRIVATE LIMITED,
    "99, 2nd Floor, ARD Complex,
    5th Cross, 6TH Block, Koramangala,
    Bangalore 560 095.

    Tel: 08041751635
  • On completion of order customers will receive SMS and Email confirming order and order number

  • When Order is shipped customers will be provided by SMS a UNIQUE code number to be handed to Delivery boy.

  • Delivery boy will SMS number to a central mobile number where the system will record time of delivery and confirmation of delivery.

  • Customer also receives Delivery boy name, mobile to track directly his order
  • All Delivery bikes fitted with Location based GPS System, to track productivity and time used at each Customer location

  • Each SKU labeled with a sticker identifying Customer name, order number, Customer mobile, Customer Address, Dish name and Dish code and if VEG or NON Veg

  • SKU Stickers automatically generated by system at Kitchen when order is conveyed by system to Kitchen

  • Inventory management linked to each order and dispatch.

  • For orders of Rs 600 or more recived prior to 11 PM daily, NIL Delivery charge. For orders prior to 11 PM and less than RS 600 Value

  • Rs 40 Delivery charge. For orders Past 11 PM 10% of order value Delivery Charge subject to RS 40 minimum

If food is not delivered in given time then who will take the responsibility?
Wok n Tava will take responsibility.

For delay in services if customer reject the order then he will get refund or is it non- refundable.
Refundable with full credit to ewallet towards future order within 7 working days​

REFUND POLICY

Timelines for refund & Amount will be refunded via same source?
E Wallet Credit towards purchase on complaint will be provided within 3 working days of receipt of written complaint by email.

Duplicate clause- it should be updated in refund policy i.e. If customer paid twice for one product then the refund should be for one transaction.?
To be updated. Agree with the above

CANCELLATION POLICY

How customer initiate to cancel the order?
No Cancellations.

if ordered product is cancelled by the merchant then how he will communicate to the customer?
Incase, outlet manager to call customer care number

Company has to take all the responsibility for Non delivery / wrong delivery of foods, quality of foods, delay for any reason?
Yes.

Take acknowledgement (duly signed by customer) for delivery of the product?
Yes

Whom should customer will contact in case of food spoiled or quality issue, he will get 100% money back guarantee?
​ Customer can reach to Call center and ​gets raised a complaint, and Merchant shall replace the fresh food at no cost.

Merchant is providing service from own hotel or any tied up with other merchant?
Own Hotel

​Delivery Locations:​
Currently we are delivering in Bangalore (5km of Radius)from the below Outlet locations only - Koramangala, Indiranagar, Jayanagar, Bannargatta, JP Nagar.

​​​Delivery Acknowledgement:
Customer shall handover the delivery security code to the Door Delivery Driver, on submitting the same the customer receives an SMS confirmation of Successful Delivery note and thank you greetings.

We welcome our valued customers and visitors to our Website www.wokntava.com and we assure that we are very keen about protecting their privacy.

We request our customers and visitors to read the following privacy policy which clarifies on usage and protection of information.

We, VA FOOD COM PRIVATE LIMITED, ("wokntava"), a company registered in India under company number 08041751635 and having its Corporate office at D.S Arcade 2nd Floor, No. 35, 1st Main Road, 1st Block Koramangala, Bangalore – 560 034.

By visiting and/or placing order for the services on this Website, you hereby agree and consent to the collection, use and transfer of your information as set out in this privacy policy.


1. COLLECTION OF INFORMATION

When you visit our "wokntava" Website or use services through the Website, you may be asked to provide information about yourself including your name, contact details and credit or debit card information. Whether to provide the required information or not is entirely at your discretion. But if you choose not to provide the information we request, you may be unable to order required services or access certain services, offers and content of the Website. We may also collect information about your usage of the Website and information about you from the messages you post to the Website and the e-mails or letters you may send to us.


2. USAGE OF YOUR INFORMATION

  • 2.1 Your information will enable us to provide you with access to the relevant parts of the Website and to supply the services you have requested. It will also enable us to bill you and to contact you, if necessary concerning our services. We will also use and analyze the information so collected to administer, support, improve and develop our business and for any statistical or analytical purpose.

  • 2.2 Further, we may use your information to contact you for your views on our services and to notify you about important changes or developments to the Website or our services.

  • 2.3 Where you have indicated accordingly, you agree that we may use your information to let you know about our other products and services that may be of interest to you including services that may be the subject of direct marketing and we may contact you to do so by post, telephone, mobile messaging (e.g. SMS, MMS etc.) as well as by e-mail, only to provide you with better service and to optimize the performance and usability of the Website.

  • 2.4 If you do not want us to use your data in this way or change your mind about being contacted in the future, please let us know by using the contact details set out below and/or amending your profile accordingly.

  • 2.5 Please note that by submitting comments and feedback regarding the Website and the services, you consent to us to use such comments and feedback on the Website and in any marketing, promotional or advertising materials. We will only identify you for this purpose by your first name and the city where you reside.

3. DISCLOSURE OF YOUR INFORMATION


  • 3.1 The information you provide to us will be transferred to and stored on our servers in Bangalore and may be accessed by or given to our staff working in India within the wokntava group/branches, who act for us for the purposes set out in this policy.
  • 3.2 Generally, we may use your personal information in the ways in which you would expect, including but not limited to any of the following:
    • a) To process any online ordering

    • b) To provide you with any related service information you may request

    • c) To determine number of visitors to our websites and conduct reviews of our sites

    • d) To respond to specific requests from visitors

    • e) To keep you informed about any changes to our websites

    • f) To conduct marketing research

    • g) To seek website feedback

    • h) To evaluate the quality of service etc

  • 3.3 If you have consented we may allow carefully selected third parties, including marketing and advertising companies, our affiliates and associates, to contact you about services that may be of interest to you. They may contact you by telephone, SMS as well as by e-mail. If you change your mind about being contacted by these companies in the future, please let us know by using the contact details set out below and/or by amending your profile accordingly.

  • 3.4 If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

  • 3.5 We may use the information that you provide to us if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation; or in order to enforce our Website Terms and any other agreement; or to protect the rights of 'wokntava' or others. This includes exchanging information with other companies and other organizations for the purposes of fraud protection and prevention.

  • 3.6 Information that is to be used by third parties shall be in accordance to policies under the Indian law.

Apart from the above, we value your trust and we confirm that we will not sell, rent or lease your personal identifiable information to any third party/parties.

4. COOKIES


  • 4.1 Cookie is a piece of information which we store on your computer. Unless you have told us you object, our system will issue cookies to your computer when you use the Website (whether you are a registered or non-registered user). Cookies make it easier for you to log on to and use our Website during future visits. They also allow us to monitor website traffic and to personalize the content of the site for you. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you do that, you may not be able to use some features on our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please note that our advertisers may also use cookies, over which we have no control.

  • 4.2 Please remember, cookies do not contain confidential information such as your home address, telephone number, debit card or credit card details. We do not exchange cookies with any third party websites or external data suppliers.

  • 4.3 We only keep cookies for the duration of your visit to our website, except where you save your login name as referred to above.


5. SECURITY

  • 5.1 We take utmost steps to protect your information from unauthorized access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

  • 5.2 Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable security measures to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. This privacy policy does not create or grant to you any contractual or legal rights


6. SMS

  • 6.1 All out order confirmations happen by SMS.

  • 6.2 When you place the orders; all confirmations will come via SMS

  • 6.3 Once ordered with us; you agree to receive promotional SMS from us

  • 6.4 If you do not wish to receive promotional SMS please write to us at feedback@wokntava.com


7. ACCESS REQUEST AND CHANGE OF INFORMATION


You have the right to see the information we hold about you ("Access Request") and to ask us to make any changes or amendment to ensure that it is accurate and up to date. If you wish to do this, please contact us using the contact details set out below.


8. CHANGES TO OUR PRIVACY POLICY


This Privacy Policy has been developed with the recognition that Internet technologies are rapidly evolving, and that underlying business models still may not be established or mature. Accordingly, this Privacy Policy is subject to change at VA FOOD COM PRIVATE LIMITED's sole and unilateral discretion, at any time with or without advance notice. Any such changes will be posted on this Site. Any such change, update or modification will be effective immediately upon its posting on this Site.


9. COPYRIGHT OWNERSHIP AND USE RESTRICTIONS


All information, content, materials, other copyrightable elements and/or materials and all trademarks, service marks, logos, slogans and trade names contained or provided on this Website (the "Materials) are the property of VA FOOD COM PRIVATE LIMITED, its subsidiaries, assigns, affiliated companies, licensors and/or other respective owners and are protected under trademark laws.

We hereby grant you a personal, non-exclusive, non-assignable and non-transferable license to use and display, for noncommercial and personal use only, one copy of any Material that you may download from this Website, including, without limitation, any files, codes, audio or images incorporated in or generated by the Materials, provided that you maintain all copyright and other notices contained in such Materials and do not use the Materials in a manner that suggests an association with any of our products or services. You agree not to reproduce, modify, create derivative works from, display, perform, publish, distribute, disseminate, broadcast, or circulate any Materials to any third party (including, without limitation, the display and distribution of the Materials via a third party Web site) without our express prior written consent. Use of VA FOOD COM PRIVATE LIMITED and/or our licensors' Materials is only permitted with express written permission. You further agree that you will not disassemble, decompile, reverse engineer, enhance or otherwise modify or exploit the Materials. Any unauthorized or prohibited use may subject the offender to civil liability and criminal prosecution under applicable laws.

Except as expressly and unambiguously provided herein, neither we nor our licensors grant you any express or implied rights, and all rights in the Materials not expressly granted by us or licensors to you are retained by us and our licensors.


10. LINKS TO OTHER MATERIALS AND SITES


The Website contains links to other sites. These links are an accommodation to the respective third-party site owners and for your convenience. Sites linked to and from the Website are not necessarily under the control of VA FOOD COM PRIVATE LIMITED, and VA FOOD COM PRIVATE LIMITED shall have no responsibility or liability whatsoever for the content or privacy practices of any linked sites, or any link or linking program at any time. You should review the privacy policy of such third-party sites before submitting your personal information. The personal data you choose to give to unrelated third parties is covered by their respective privacy policies, not the VA FOOD COM PRIVATE LIMITED's Privacy Policy.


11. EFFECTIVE DATE


This Privacy Policy is effective as of May 28th 2014.


12. CONTACT


All comments, queries and requests relating to our use of your information are welcomed and should be addressed to

VA FOOD COM PRIVATE LIMITED,
D.S Arcade 2nd Floor, No. 35,
1st Main Road, 1st Block Koramangala,
Bangalore – 560 034.

Tel: 08041751635.



Our Operations Are Temporarily Suspended. We Will Contact You As Soon As We Are Back. Write To Us At Feedback@wokntava.com Or Call On 080-39457612 For Any Help.

Contact Us

Customer Support Working Hours

Hours : Mon-Thu & Sun 11am-11pm Fri-Sat 11pm-2am

Phone : 080 3945 7612

For Sugestions / Support please feel to email us at feedback@wokntava.com

Corporate Office Address
Wok 'N Tava
No.35, DS Arcade,1st Main,
1st Block,
Kormangla,
Bangalore - 5600034.

Service Hours

Monday,Tuesday,Wednesday,Thursday,Friday,Saturday and Sunday

[11 am to 11 pm]

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